CAN I CHANGE MY DELIVERY ADDRESS AFTER COMPLETING AN ORDER?
Yes as long as the parcel has not yet been dispatched
CAN I CHANGE MY DELIVERY ADDRESS FOR AN ALREADY COMPLETED ORDER?
This is possible via direct contact with the shipping partner, for example in the DHL App.
CAN I HAVE MY PACKAGE DELIVERED TO A PARCEL SHOP?
CAN I ORDER FROM ABROAD?
CAN I ORDER OVER THE PHONE?
CAN I PLACE AN ORDER ON MY MOBILE PHONE?
Yes, that's possible.
CAN MY SHIPPING ADDRESS DIFFER FROM MY BILLING ADDRESS?
DO I GET A REFUND OF SHIPPING COSTS WHEN I RETURN MY ORDER?
Shipping is currently free
DO I HAVE TO PAY FOR A RETURN?
DO I HAVE TO REGISTER FOR A CUSTOMER ACCOUNT TO BE ABLE TO PLACE AN ORDER?
DO I RECEIVE A CONFIRMATION EMAIL WHEN MY RETURN PACKAGE HAS ARRIVED?
HOW CAN I CANCEL MY ORDER?
This is possible via support 24 hours after receipt of the order
HOW CAN I CHECK WHETHER I HAVE PLACED MY ORDER CORRECTLY?
via the confirmation email or, if necessary, contact the support
HOW CAN I MAKE A COMPLAINT ABOUT AN ITEM?
contact our support
HOW CAN I PLACE AN ORDER?
add the desired product to the shopping cart and then pay via check out and follow all steps.
HOW CAN I RETURN MY ORDER?
via the return portal on the website
HOW CAN I TRACK MY ORDER?
via tracking number after receipt by email
HOW LONG DOES DELIVERY TAKE?
HOW LONG DOES IT USUALLY TAKE FOR THE REIMBURSEMENT TO TAKE PLACE?
After receiving the return between 2-5 days
HOW MUCH TIME DO I HAVE TO RETURN ITEMS?
14 days after receiving the goods
HOW WILL I BE REIMBURSED?
the payment method used will be refunded
I DON'T HAVE THE RETURNS LABEL ANYMORE. HOW DO I GET A NEW ONE?
Create a new one via the returns portal on the page (provide the link), contact support if necessary.
IS A DIRECT REPLACEMENT OF THE RETURNED ITEM POSSIBLE?
The return must be checked first after receipt in our warehouse and will then be refunded within 2-5 days.
IS THERE A MAXIMUM ORDER VALUE?
IS THERE A MINIMUM ORDER VALUE?
WHAT ARE THE SHIPPING COSTS?
free shipping worldwide
WHAT CAN I DO IF I RECEIVE A DAMAGED ITEM?
Contact support with a photo of the item. Either the money will be refunded after return or another solution will be found together, depending on the type of damage.
WHAT CAN I DO IF MY ITEM HAS BEEN DAMAGED DURING THE SHIPPING PROCESS?
DHL pays compensation for parcels damaged or lost in transit. The sum insured is the documented material value of your shipment at the time of collection or posting. In the event of total loss, the replacement cost. In the event of damage or partial loss, the actual damage incurred.
WHAT HAPPENS AFTER MY ORDER HAS BEEN PLACED?
An order confirmation is sent to the customer. The parcel is packed in the warehouse and the customer receives a dispatch confirmation with a dispatch number by e-mail no later than 1 day later.
WHAT HAPPENS TO MY RETURNS AFTER I SEND THEM BACK TO YOU?
The returned goods are checked and then prepared for a new sale, if necessary.
WHAT IS A PARTIAL DELIVERY?
If, for example, the complete goods do not fit into a package or an item is available later, a partial delivery can be arranged where the packages are delivered separately to the customer.
WHERE CAN I DROP OFF MY RETURN PACKAGE?
DHL Packstation, DHL Shops
WHICH COUNTRIES DO YOU DELIVER TO?
WHICH DELIVERY COMPANIES DO YOU WORK WITH?
WHY DO I HAVE TO ENTER MY DATE OF BIRTH WHEN PLACING AN ORDER?
Only those who are of age, ie 18 years old, have unlimited legal capacity. In the case of internet purchases, parents must either give their consent beforehand or approve the transaction afterwards.
WHAT PAYMENT METHODS ARE AVAILABLE TO ME?
Paypal, Mastercard, Klarna, AMEX
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY PACKAGE DESPITE DELIVERY CONFIRMATION.
In this case, a request for an investigation must be submitted to the shipping company, as they may have to pay for the loss of the goods.